Help/Frequently Asked Questions



Searching For Projects

Court-Ordered Volunteers

Youth/Family Volunteering

Account Management


 How to register on this site and manage your volunteer account:

How to search and sign up for volunteer opportunities:
Visit our Team Volunteering page or watch this video to learn how to create and manage a volunteer team:

 I forgot my username. How do I retrieve that information?

Your username is your email address. If you can't remember which address you used, please e-mail us at and a representive should be in contact with you within 3 to 5 business days.

I forgot my password. How do I retrieve that information?

Click the "LOGIN" button on the top right of the home page. Enter your username and click "Forgot password?" An e-mail with a temporary password will be sent to you.

Do I have to have an e-mail address to register?

Yes. Our website uses your e-mail address to identify you and send you important information about any opportuntiies you sign up for. If you do not have an e-mail account, you can get one free of charge from Free internet access is also available from most public libraries.

I'm unsure how to navigate the Project Calendar. Are there any tips I can use to help me find a project?

Please visit our Project Calendar Tips and Tricks page to learn about browsing, filtering saving searches, and more!

I am a court-ordered volunteer. How do I get started? How do I find appropriate volunteer opportunities? How do I get a letter verifying my hours?

Please visit our Court-Ordered Volunteering resource page. The questions above are answered on this page as well as others you may have.

I am a youth volunteer. How do I get started? How old do I have to be to register on this website?

You must be 13 years old to register as a volunteer. If you are under 13, please visit our Volunteer With Your Kids page to learn more about volunteering with your family. Teenagers should visit our Teen Volunteering page to find age-appropriate volunteer information. 

I am a youth volunteer who meets the minimum age requirement for a particular project. Why do I receive an error message telling me I'm not old enough to sign up?

Many of our projects have a minimum age requirement with parent or guardian supervision, requiring you to signup with someone who is 18 or older. Please signup as a family for these projects using the instructions on our Team Volunteering page.

I want to volunteer with my family. How do we get started? How do we find appropriate volunteer opportunities?

Please visit our Volunteer With Your Kids page and our Team Volunteering pages for project ideas and team signup instructions. The questions above are answered on these pages as well as others you may have.

How do I remove myself from a project so that others can take my place?

If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."

I have been waitlisted for a project. Now what?

When (and if) a space opens up, you will be notified via e-mail. Open spaces will be filled on a first-come, first-served basis so if you are still available and interested for the volunteer opportunity, make sure you login, return to the sign-in page and claim one of the open spaces.

My hours are not accurate. Why are my hours not showing up? 

If you volunteered at a Hands On managed project, please give your Volunteer Leader or Opportunity Coordinator one week to verify attendance. If you volunteered through a referral with one of our partner organizations, your hours will not be recorded in our system but the partner organization should be able to verify your hours. Please contact them directly for verification. 

In our new system, self-reported hours were not transferred over so it may show less than what you had before. Currently, there is no option to self-report hours you have completed through another community organization. Hands On Greater Portland's database can only track hours from opportunities that were managed by us.


I am concerned about the security of the website and the registration process that requires me to enter personal information. How do I know if the site is secure? 

Our site is powered by HandsOn Connect, using the popular Salesforce technology with advanced online security. Because our site is being masked by Salesforce, you won't for instance see https in the URL. If you want to know more about Salesforce, you can read their security statement here.


I signed myself up for a project as an individual. However, I want to participate with a team I created. How do I change my volunteer record from an individual to a team registration?

When you sign up as an individual on a project and decide to change to a team signup, you'll need to login to your account, find the appropriate project in your list of Upcoming Opportunities, and select "Remove Me." Navigate to the project description page and instead of selecting the Sign Up button you'll want to click on "Or sign up with a team" option next to it. Then select the team members that will be joining you. 

I expressed interest in an ongoing opportunity but I haven't heard back from the nonprofit organization. What should I do?

It may take a few days for our nonprofits to get back to you. You can check in with the Opportunity Coordinator using the contact information you received in your email confirmation.

Need us to answer a question that is not included on this page?

If you have a question(s) not answered on this page, please e-mail us at