Log in with
Opportunity Details
Give Bilingual Tech Help at Multnomah County Library (age 18+) Referral
Do you always get asked by friends and family members to help with their tech issues - and love it? Share your tech skills with library patrons who need help with mobile devices, websites, password/account management, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their computer skills and their access to information.
Please note: All open positions listed below require bilingual fluency unless noted. See below for details.
Currently recruiting:
Central Library, 801 SW 10th Ave., Portland, OR 97205
- Thursdays 10:00 - 11:45 am: Mandarin/English fluency
Gresham Library, 385 NW Miller Ave., Gresham, OR 97030
- Thursdays 1:00 - 3:00 pm: Russian/English fluency
Midland Library, 805 SE 122nd Ave., Portland, OR 97233
- Saturdays 2:00 - 4:00 pm: Cantonese/English fluency
- Saturdays 2:00 - 4:00 pm: Spanish/English fluency
Rockwood Library, 17917 SE Stark St., Portland, OR 97233
- Sundays 2:00 - 4:00 pm: Russian/English fluency
- Sundays 2:00 - 4:00 pm: Spanish/English fluency
Time commitment:
One weekly shift for a minimum of 6 months. Start dates are flexible and the day and time of your shift will be decided in collaboration with the Tech Help team.
Tasks & Responsibilities
- Help people use the Internet and assist with their email accounts
- Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
- Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
- Help people use the library catalog and other library electronic resources
- Please note, we do not perform repairs or troubleshoot equipment problems or failures
Skills & Qualifications
- Enjoy teaching people new skills and problem-solving with others.
- Patience to work with novice computer/smartphone users.
- Proficient knowledge of basic computer & smartphone components, Internet, and email
- Proficient knowledge of computer software & smartphone apps, or the desire to learn it
- Ability to work independently
- Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
- Excellent customer service skills
- Ability to work with older adults
- Age 18 or older
- Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
- Fluent in English and another language (depending on location).
Training:
- Tech Help shadowing
- Onsite orientation and training
Benefits
- Feel that you are a making a difference in someone’s life
- Empower people to use technology
- Promote lifelong learning
- Learn more about adult learning styles
- Get frontline experience working with library patrons
Multnomah County Library's mission is empowering our community to learn and create. Volunteers will partner with patrons and support them in their digital literacy goals.
Opportunity Requirements:
-
Volunteers must be 18 years of age or older to participate in this opportunity.
Click on "Express Interest" below if you are interested in helping out!
**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.
**Please note, your hours may not be recorded in your Hands On Greater Portland account since this is a partner-managed opportunity.
Technology, Adult Education
Tutoring
Age Minimum (with Adult): 18+, Minimum Age:18+
Express Interest
Log in or Register
In order to register for this opportunity you must log in to an existing account or register to create a new account.
Sign Up
Sign up with a team
This link allows you to participate in this opportunity with a team. A team can be a family team, corporate team, or any kind of organized group. When you click on the link you will have the option to:
- Choose an existing team you're already a member or captain of, or
- Create a new team to sign up.
Signup Questions
Please respond to the following questions in order to signup for this opportunity:
FOLLOW US!