Opportunity Details

Disaster & Emergency Services, Civic & Community

Age Minimum (with Adult): 18+, Minimum Age:18+

Night-owls Needed! Volunteer as Disaster Response Dispatcher (age 18+) Referral

The mission of the American Red Cross is to alleviate human suffering by mobilizing the power of volunteers and the generosity of donors. As Duty Officer, you will be primary contact for initiating disaster responses in Oregon and SW Washington. You will be coordinating a workforce of dedicated responders, and supported by our Disaster Cycle Services team and subject matter experts. This role is the first step to helping victims of disaster on their road to recovery.

In the Cascades Region (Oregon and SW Washington), the Red Cross will respond to an average of two home fires per day. To ensure we are supporting our community it is crucial that we have volunteers supporting our efforts by dispatching and coordinating our volunteer teams. This role can be performed from anywhere a volunteer has access to a computer, internet connection, and phone.

The Duty Officer is the on-call operations lead for the Cascades Region and ensures a timely and appropriate response to emergencies that occur with the region. The Duty Officer receives the initial request for assistance from first response agencies and individuals that have experienced a disaster; coordinates the mobilization and deployment of initial responders to the disaster scene; and provides ongoing technical assistance and deployment of additional support resources as needed.

Job Duties:

Receive and screen calls, evaluate response needs, and deploy appropriate Red Cross responders
Provide technical support for responders including:
Performing an initial assessment and verification of the disaster
Serving as a liaison between the Disaster Action Team (DAT) responders and other support teams
Providing guidance to DAT about questions related to specific assistance that may be provided to clients
Identifying temporary lodging for disaster clients.
Initiating a case in the Client Assistance System (CAS 2.0)
Maintains regular communication with deployed responders
Accurately completes incident reporting and sends out response notifications using regional systems in a timely manner.
Contacting the Manager On Call for technical assistance and guidance for incidents that are non-routine or may trigger an extended need for service delivery (i.e. opening a congregate shelter or service center)

Time Commitment:

Shift: 12:00am-6am (on-call)
Volunteers can be used any day of the week at this time.


  • Strong analytical and problem solving skills.

  • Strong written, listening, and verbal communication skills.

  • Ability to learn and implement Red Cross service delivery policies, procedures, and services.

  • Ability to work effectively as part of the team.

  • Ability to adapt to change, negotiate compromise, seek clarity, be flexible, and manage ambiguity.

  • Ability to manage multiple priorities and tasks simultaneously.

  • Ability to work for extended periods of time under stressful conditions.

  • Ability to effectively work with diverse cultures including their own and others.

  • Ability to use basic computer programs (Word, Excel), email, Exchange.

  • Ability to treat clients and workforce with patience and compassion.

  • Detail oriented

  • Values diversity

  • Ability to give and take performance-related feedback

  • ​Self-awareness about one’s knowledge and has the ability to seek assistance Knowledge about the designated chain of command and Incident Command System

Opportunity Requirements:

  • Volunteers must be 18 years of age or older to participate in this opportunity.

Click on "Express Interest" below if you are interested in helping out!

**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.

**Please note, your hours may not be recorded in your Hands On Greater Portland account since this is a partner-managed opportunity.

Please wait... Image for spinner

Express Interest

Volunteers needed through 7/13/2021

Log in or Register

In order to register for this opportunity you must log in to an existing account or register to create a new account.


Signup with team

This link allows you to participate in this opportunity with a team. When you click on the link you will have the option to:

  • Choose an existing team you're already a member or captain of, or
  • Create a new team to sign up.

Signup Questions

Please respond to the following questions in order to signup for this opportunity: