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Opportunity Details
VITA Tax Support Program Volunteer (age 18+) Referral
The Volunteer Income Tax Assistance (VITA) grant program is an IRS initiative designed to support free tax preparation service for eligible taxpayers. VITA services are free, and they are a reliable and trusted source for preparing tax returns. Each filing season, tens of thousands of dedicated VITA volunteers prepare millions of federal and state returns.
We are looking for enthusiastic volunteers to fill 3 roles: Tax Preparer, Quality Reviewer, and Intake Specialist.
Are you detail oriented and enjoy problem-solving? Volunteer Tax Preparers provide free tax return preparation for eligible taxpayers. These volunteers will work one-on-one with individuals and families to prepare tax returns and serve as a legitimate and trusted resource and support person to ensure clients file correctly and receive resources around managing return and/or owed taxes.
Do you pay great attention to detail? Quality Reviewer volunteers will review each tax return completed by volunteer tax preparers, correct errors, ensure that every taxpayer receives top quality service, and provide substantive tax knowledge and guidance to volunteers. Quality Reviewers can also assist the Site Coordinators by answering basic volunteer questions regarding the software or filing process.
Do you have experience with customer service and enjoy meeting new people and making them feel comfortable? As an Intake Specialist, you will greet community members visiting the site to create a pleasant atmosphere. Volunteers in this role will also screen taxpayers to determine the type of assistance they need and confirm they have the necessary documents to complete their tax returns.
Some of the languages our clients speak include Vietnamese, Russian, and Spanish, so language skills are a plus! However, interpretation services will be provided when needed. Certification is required for these positions, and volunteers will be supported in this training, including the use of electronic filing software. IRCO will provide training resources/courses for certification and use of Tax Slayer software.
Schedule: From late January 2025-April 2025, exact dates coming
• Main Campus: Every Tuesday & Friday, 9 am-3 pm
• Africa House: Every Monday, 9 am-3 pm
• Slavic & Eastern European Center: Once a month Wednesdays, 9 am-3 pm
• Pacific Islander & Asian Family Center: Once a month Thursdays, 9 am-3 pm
• Greater Middle East Center: Once a month Wednesdays, 9 am-3 pm
Our organization's mission is to welcome, serve, and empower refugees, immigrants, and people across cultures and generations to reach their full potential. By offering our clients and community members a professional-level free tax assistance, we help alleviate some of the financial burden tax season causes and empower our clients in their finances. Last season, our program helped clients recover over $1 million in refunds. This program is only possible with the help of our volunteers.
Volunteers will receive training and certification in IRS tax law and policies. They will gain an understanding of the income tax filing system.
Opportunity Requirements:
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Volunteers must be 18 years of age or older to participate in this opportunity.
Click on "Express Interest" below if you are interested in helping out!
**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.
**Please note, your hours may not be recorded in your Hands On Greater Portland account since this is a partner-managed opportunity.
Immigrant & Refugee Services, Family Services
Families, Immigrants, Refugees or Ethnic Groups
Administrative Support/Clerical
Age Minimum (with Adult): 18+, Minimum Age:18+
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